eBanker Collector App Privacy Policy

Last Updated: June 2023

eBanker Collector App is designed for authorized cooperative collectors to record and manage collection-related data. We respect your privacy and are committed to protecting it.

Privacy First
Your data is protected

Information We Collect

The app only collects information that users voluntarily enter for official collection purposes, such as:

Information We DO Collect
  • Collector details (name, ID, cooperative affiliation)
  • Customer and transaction information
  • Collection amounts and dates
  • Payment status and receipts
  • Device ID for authentication purposes only
Information We DO NOT Collect
  • SMS messages or call logs
  • Personal contacts from your device
  • Photos or media files (unless uploaded for official purposes)
  • Location data (GPS is only used with explicit permission for field verification)
  • Any personal information not related to collection activities
Note: All data collected is strictly for official cooperative operations and is encrypted during transmission and storage.

How We Use Information

The information collected is used only for the following purposes:

Record & Manage Data

To accurately record and manage collection data for cooperative accounting and reporting.

Support Operations

To support cooperative operations, member services, and regulatory compliance.

Improve Performance

To enhance app performance, fix bugs, and improve reliability and user experience.

No Advertising

We do not use the data for advertising, marketing, or selling to third parties.

Important: We never access or use your personal data for purposes unrelated to cooperative collection activities.

Data Sharing

We take your privacy seriously and have strict policies about data sharing:

We DO NOT Share With
  • Third-party advertisers
  • Marketing companies
  • Data brokers or aggregators
  • Unauthorized individuals or organizations
Limited Sharing With
  • Authorized Cooperative: Only the cooperative you work for
  • Legal Requirements: When required by Nepalese law
  • Service Providers: Secure cloud hosting (data encrypted)

Data Retention: Collection data is retained only as long as necessary for cooperative operations and regulatory compliance, typically 7 years as per Nepalese financial regulations.

Data Security

We take reasonable measures to protect user data from unauthorized access or misuse:

Encryption
End-to-end encryption
Authentication
Secure login system
Secure Servers
Protected cloud storage
Regular Updates
Security patches

Despite our security measures, no system is 100% secure. We recommend collectors:

  • Use strong, unique passwords
  • Keep the app updated to the latest version
  • Log out when not using the app
  • Report any suspicious activity immediately

Children's Privacy

This app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

The eBanker Collector App is designed for use by authorized adult collectors employed by or working with registered cooperatives. All users must be at least 18 years old and properly authorized by their cooperative to use this application.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Location

Kathmandu, Nepal

Phone

01-4543941, 01-4544233

Support: 9802076433

Website

www.ebanker.com.np

www.treetechnology.com.np

Response Time: We aim to respond to all privacy-related inquiries within 3-5 business days.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of the eBanker Collector App after any changes constitutes your acceptance of the updated Privacy Policy.

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